Shipping policy

Shipping Policy

Last Updated: August 21, 2026

Thank you for shopping with VastaVault. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered, as well as customer responsibilities relating to shipping information and delivery.

By placing an order with VastaVault, you acknowledge this Shipping Policy, subject to any rights and remedies available under applicable law.

Shipping Destinations

VastaVault currently ships to eligible addresses within the United States.

Shipping availability may depend on the product, destination, carrier availability, inventory, fulfillment location, and other logistical considerations.

If we determine that an order cannot reasonably be fulfilled or shipped to the provided destination, we may cancel the affected item or order. If we cancel an order that cannot be fulfilled, the applicable amount paid for the canceled item or order will be refunded.

Shipping Cost

VastaVault currently offers FREE standard shipping on eligible orders within the United States unless a different shipping charge is clearly displayed at checkout.

Any applicable shipping charge will be displayed before the order is completed.

Shipping promotions and rates may change for future orders.

Order Processing

Orders may begin processing shortly after they are submitted.

Processing can include payment verification, fraud screening, inventory confirmation, product preparation, packaging, and transfer to the applicable shipping carrier.

Order processing time is separate from carrier transit or delivery time.

Processing times may vary depending on the product, inventory availability, fulfillment facility, order volume, weekends, holidays, customized products, or other operational circumstances.

Once an order enters processing or fulfillment, changes or cancellations may no longer be possible.

If you need to request a change or cancellation, contact support@vastavault.com immediately. We may determine whether the order can still be modified or canceled, but we cannot guarantee a change or cancellation after an order has been submitted for processing or fulfillment.

Estimated Delivery Times

Delivery or transit times displayed at checkout or elsewhere on our website are estimates rather than guaranteed delivery dates, unless VastaVault expressly states otherwise.

Actual delivery times can vary because of:

• Product availability;
• Fulfillment location;
• Customer destination;
• Carrier operations;
• Weekends or holidays;
• Weather;
• Transportation disruptions;
• Peak shipping periods;
• Customs or regulatory processing where applicable; and
• Other circumstances outside our reasonable control.

A package arriving after an estimated delivery date does not automatically mean that the package is lost or that the order qualifies for a refund.

Nothing in this section limits rights or remedies available under applicable law.

Third-Party Fulfillment

VastaVault uses third-party suppliers, fulfillment facilities, logistics providers, and shipping carriers to process and deliver certain orders.

Products may be shipped from different fulfillment facilities depending on inventory availability, product type, and destination.

Although third parties may assist with fulfillment and delivery, customers purchasing directly through VastaVault should contact VastaVault regarding their orders rather than independently returning products to a supplier or fulfillment facility.

Multiple Packages

An order containing multiple products may be fulfilled from different locations.

As a result:

• Products from the same order may arrive in separate packages;
• Packages may receive different tracking numbers; and
• Packages may arrive on different dates.

Receiving one package from a multi-product order does not necessarily mean that the remaining products are missing.

Please review all available tracking information before reporting an item as missing.

Tracking Information

When tracking information is available, it may be provided by email, through the order-status page, or through another applicable order-notification method.

Tracking numbers may require additional time after shipment before becoming active in the carrier’s system.

Carrier tracking information is maintained by the applicable carrier and may occasionally be delayed, incomplete, or temporarily unavailable.

Shipping Address Accuracy — Important

Customers are solely responsible for providing complete and accurate shipping information when placing an order.

Before completing checkout, customers must carefully verify:

• Recipient’s full name;
• Street address;
• Apartment, suite, or unit number, if applicable;
• City;
• State;
• ZIP or postal code;
• Telephone number where requested; and
• Any other information necessary for successful delivery.

Please carefully review all shipping information before submitting your order.

Once an order has been submitted for processing or fulfillment, VastaVault cannot guarantee that the shipping address can be changed, corrected, redirected, or canceled.

If you discover an error after placing your order, contact support@vastavault.com immediately. We may attempt to determine whether a correction is still possible, but contacting us does not guarantee that the address can be changed or that fulfillment can be stopped.

If the customer provides an incorrect, incomplete, or otherwise undeliverable shipping address and the order can no longer be modified, VastaVault does not provide or guarantee a refund, replacement, free reshipment, rerouting, or reimbursement solely because of the customer-provided address error, except where required by applicable law.

This includes orders that are:

• Delivered to the address supplied by the customer at checkout;
• Lost because of incorrect or incomplete customer-provided information;
• Returned to sender;
• Refused;
• Destroyed or discarded;
• Delayed; or
• Otherwise rendered undeliverable because of customer-provided shipping information.

If a shipment is returned and redelivery is available, the customer may be responsible for any additional shipping, handling, or redelivery charges.

Customers are strongly encouraged to verify their complete shipping information before completing payment because customer-provided address errors may not be correctable after an order is submitted.

Nothing in this section limits rights that cannot legally be waived under applicable law.

Failed Delivery, Refused and Unclaimed Packages

Customers are responsible for reasonably cooperating with delivery requirements.

A refund or free replacement is not guaranteed when delivery cannot be completed because:

• The customer refuses the shipment;
• An incorrect or incomplete address was provided;
• The recipient cannot be contacted;
• The customer fails to collect a package within the carrier’s required period;
• The customer fails to provide information reasonably required for delivery;
• The carrier cannot access the delivery location for reasons attributable to the recipient; or
• Another circumstance attributable to the recipient prevents successful delivery.

If redelivery is available, the customer may be responsible for additional shipping, handling, or redelivery charges.

Any available refund, replacement, or redelivery will be determined based on the circumstances, our Return & Refund Policy, applicable carrier and fulfillment requirements, and applicable law.

Packages Marked Delivered

If tracking information shows that your package was delivered but you cannot locate it, please first:

1. Check the delivery area and any alternate or secure delivery locations;
2. Check with household members or other people authorized to receive packages;
3. Check with neighbors where appropriate; and
4. Contact the applicable carrier or local delivery office.

If the package still cannot be located, contact support@vastavault.com with your order number and relevant tracking information.

We will review available tracking and delivery information and may assist with investigating the shipment.

A carrier’s delivery confirmation does not prevent us from reviewing a legitimate delivery issue. However, a refund or replacement is not automatically guaranteed solely because a customer reports that a package cannot be located after tracking shows successful delivery.

Delayed Shipments

Shipping delays may occasionally occur because of carrier disruptions, weather, transportation problems, high order volume, holidays, fulfillment delays, customs processing where applicable, or other events outside our reasonable control.

If an order appears significantly delayed, contact support@vastavault.com.

We will review available tracking and fulfillment information and, when appropriate, investigate the shipment with the applicable fulfillment or shipping provider.

A delay beyond an estimated delivery date does not automatically qualify an order for a refund.

Lost Shipments

If available tracking information indicates that a shipment may have been lost in transit, contact support@vastavault.com.

We may investigate the shipment with the applicable carrier or fulfillment provider before determining the appropriate resolution.

Depending on the circumstances and eligibility of the claim, an appropriate resolution may include a replacement, refund, or another remedy.

A package is not automatically considered lost solely because tracking temporarily stops updating or an estimated delivery date has passed.

This section does not apply in the same manner where the loss or failed delivery resulted from incorrect or incomplete shipping information supplied by the customer. Please review the Shipping Address Accuracy section above.

Damaged Products or Packages

If a product arrives materially damaged, defective, or incorrect, please retain the product and its original packaging and contact support@vastavault.com promptly.

We may reasonably request photographs or video showing:

• The product;
• The damage or defect;
• The shipping packaging;
• The shipping label; and
• The contents of the package.

This documentation may be necessary for us to verify the claim with our fulfillment or shipping providers.

Do not discard or return the product until VastaVault provides instructions.

Please review our Return & Refund Policy for additional information regarding damaged, defective, incorrect, or missing products.

Missing Items

Because products may ship separately, please check all available tracking information before reporting an item as missing.

If the applicable shipments have been delivered and an item or essential component appears to be missing, contact support@vastavault.com promptly.

We may request photographs or video of the package, shipping label, products received, and package contents to investigate the claim.

Returned-to-Sender Shipments

If a shipment is returned to a fulfillment facility or sender, contact support@vastavault.com.

The appropriate resolution depends on the reason the shipment was returned.

If the shipment was returned because of incorrect or incomplete customer-provided shipping information, refusal of delivery, failure to collect the shipment, or another circumstance attributable to the recipient, a refund or free replacement is not guaranteed, and additional shipping or redelivery charges may apply.

If the shipment was returned because of an error attributable to VastaVault or its fulfillment process, we will review the circumstances and provide an appropriate remedy where applicable.

Unauthorized Returns

Do not return a product to the address shown on the original shipping package or directly to a manufacturer, supplier, warehouse, fulfillment facility, or carrier unless VastaVault specifically instructs you to do so.

Return locations can vary depending on the product and fulfillment location.

Customers must contact support@vastavault.com and receive return instructions before sending a product back.

VastaVault cannot guarantee reimbursement for unauthorized returns sent to an unapproved address.

Please review our Return & Refund Policy for complete return requirements.

Customs and International Fulfillment

Although VastaVault currently ships to eligible addresses within the United States, certain products may travel through international fulfillment or logistics networks.

Where customs, import processing, security screening, or other regulatory procedures apply, these processes may affect delivery times.

Any mandatory charges for which the customer is legally responsible will be handled in accordance with applicable law and applicable disclosures presented during the transaction.

Events Outside Our Reasonable Control

Shipping or fulfillment may be affected by events outside our reasonable control, including severe weather, natural disasters, transportation interruptions, carrier disruptions, government actions, customs delays, labor disruptions, emergencies, or similar events.

We will make reasonable efforts to assist customers with affected orders.

Nothing in this section eliminates consumer rights that cannot legally be waived.

Fraudulent or Abusive Shipping Claims

VastaVault reserves the right to investigate shipping claims showing reasonable indications of fraud, manipulation, misrepresentation, or abuse.

We may request documentation reasonably necessary to verify a claim.

Where permitted by law, fraudulent or otherwise ineligible claims may be denied.

This provision does not restrict legitimate consumer rights or legitimate claims.

Relationship to Our Return & Refund Policy

Shipping-related refunds, replacements, damaged products, incorrect products, failed deliveries, and returns are also governed by VastaVault’s Return & Refund Policy.

Customers should review both policies before placing an order.

If any provision of this Shipping Policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will control.

Changes to This Shipping Policy

VastaVault may update this Shipping Policy periodically to reflect changes to our products, carriers, fulfillment arrangements, business practices, or legal requirements.

Changes will be posted on this page with an updated revision date.

Changes will not retroactively remove customer rights where prohibited by applicable law.

Contact Us

For questions regarding shipping, tracking, delivery, or an existing order, please contact:

VastaVault
Email: support@vastavault.com

Please include your order number and relevant information when contacting us about an existing order.